Cancellation of the exam
Redirecting candidates
In a scenario when only a small number of candidates have registered for a certain examination type (under 20 persons nationally) the examination center may decide, after consultation with telc gGmbH, to postpone the exam, or redirect the applicants to a different exam location. In this case you have several options. You can accept the alternative location and take the exam; or request full refund of the examination fee; or submit an application for a later examination date.
In this scenario, you are not required to pay any postponement fee
Frequently asked questions
-
WILL I GET A REFUND IF I CANCEL THE EXAM?
If you cancel the exam prior to the 32nd day before the exam date, you are eligible for a full refund. If you cancel between the 32nd and 22nd day before the exam date, you are eligible for a partial refund.
WHAT SHOULD I DO IF I HAVE ALREADY REGISTERED BUT WILL BE UNABLE TO ATTEND?
You have several options. 1) If you cancel the exam prior to the 32nd day before the exam date, you are eligible for a full refund. 2) If you cancel between the 32nd and 22nd day before the exam date, you are eligible for a partial refund. 3) After the expiry of the application deadline, you can postpone the exam. A postponement fee is required in this case.
WHAT SHOULD I DO IF I HAVE NOT CANCELLED THE EXAM, YET WAS UNABLE TO ATTEND?
You can submit a late cancellation request within 3 days of the examination date. The document should contain the reasons of absence. The requests will be individually assessed by the Examination Center.
